Delivery Policy
Delivery charges
We offer free delivery on all orders to UK mainland addresses. [Delivery to the Scottish Highlands and Islands, Northern Ireland and the Channel Islands may take longer / may carry an additional charge, shown at checkout.] We don't currently deliver outside the UK.
How your order is processed
When you place an order, your card is pre-authorised but not charged. We then confirm with our supplier that your item is available to ship. Once it's confirmed, we take payment and your order moves to dispatch.
If your item turns out to be unavailable, we'll release the pre-authorisation and contact you as soon as possible to let you choose:
- waiting for stock, as a pre-order,
- choosing an alternative product, or
- cancelling your order at no cost.
Delivery times
Each product page shows an estimated delivery time for that item. Delivery times vary depending on the product and where it's shipped from, and some items, such as made-to-order machines, have longer lead times. Unless we agree a different date with you, we'll always deliver within 30 days of your order.
Delivery estimates are given in good faith, but occasionally courier or weather delays are outside our control. If your order is running late, we'll keep you updated.
Tracking your order
We'll email you tracking details once your order has been dispatched. If you haven't received tracking information by the estimated delivery date shown when you ordered, please contact us at info@precisecoffee.co.uk.
Receiving your delivery
Some items, especially larger machines, may need a signature. Larger and heavier items are delivered to the kerbside or front door only, as couriers can't bring items inside. Please make sure someone is available to help carry them in.
When your delivery arrives, please check the packaging. If it's visibly damaged, note this with the courier if you can, take photos, and let us know as soon as possible. Please don't use a machine that looks damaged. See our Returns & Refunds Policy for what happens next.
Missed or failed deliveries
If you're not in, the courier will usually leave a card or try again. If a parcel is returned to the sender after failed delivery attempts, we'll contact you to arrange redelivery or a refund.
Lost parcels
If your order hasn't arrived by the estimated delivery date and tracking hasn't updated, please get in touch. Your order is our responsibility until it's delivered to you, so we'll investigate with the courier and arrange a replacement or refund if it's lost.
Pre-orders
For pre-orders, payment is taken when you order and we'll give you an estimated dispatch date. You can cancel a pre-order free of charge at any time before it's dispatched.
Questions?
Contact us at info@precisecoffee.co.uk or Phone 0161 396 2341.