Returns & Refunds Policy
We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.
Cancelling before dispatch
You can cancel your order free of charge at any time before it's dispatched. Just email us at info@precisecoffee.co.uk with your order number.
Changing your mind after delivery
You can cancel your order for any reason within 14 days of receiving your item. To do this, contact us at info@precisecoffee.co.uk. Once you've told us, you have a further 14 days to send the item back.
To receive a full refund, please:
- Return the item in its original packaging, with all parts, accessories and documentation included.
- Include your order number or other proof of purchase.
- Handle the item only as you would in a shop to check it. If an item has been installed, filled, plugged in or otherwise used beyond this, we may reduce your refund to reflect any loss in value.
How to return an item
Please contact us before sending anything back. We'll email you the return address and instructions for your order. Items sent back without contacting us first may be delayed or lost.
You're responsible for the cost of returning the item, which may vary depending on the product and where it's being returned to. For machines and higher-value items, we strongly recommend a tracked and insured delivery service, as the item remains your responsibility until it's received.
Received the wrong item?
If we've sent you something different from what you ordered, please let us know. You can choose a full refund or an exchange, and we'll cover the cost of the return.
Damaged on arrival
If your item arrives damaged, please contact us as soon as possible, with photos of the item and packaging if you can. Please don't use a machine that appears to be damaged. We'll arrange a replacement or refund at no cost to you.
Faulty items
If your item develops a fault, please contact us straight away. If you report a fault within 30 days of delivery, you're entitled to a full refund. After 30 days, we'll offer a repair or replacement, and if that isn't possible or doesn't fix the problem, a refund. [Many of our machines also come with a manufacturer's warranty; see the product page for details.] None of this affects your statutory rights.
Refunds
We'll refund you within 14 days of your return being received. Refunds include the cost of standard delivery. If you chose a more expensive delivery option, we'll refund the standard delivery cost only. Refunds can only be made to the payment method used to place the order.
Contact us
For any questions about returns, email info@precisecoffee.co.uk or contact us via phone (0161 396 2341).